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“Our business has used VOS for a number
of years now. The professionalism and the
success we have experienced with their
services has helped increase our business
growth.”
--Tripp H. First Coast Chem-Dry
"As a new franchisee, cash flow was tight
so we were trying to do everything
ourselves. We were getting calls, just not
closing them. I switched to VOS just to
see what would happen and those calls
turned into jobs. Sometimes letting
professionally trained people do their
jobs is the best way to go. This was one of
the best moves we made!“
--Tom N. Total Clean Chem-Dry
“We decided to use VOS to handle some calls for us
during lunch, on weekends and after hours. What I
liked best about them even before hiring them was the
fact that they KNOW OUR BUSINESS! They know all
about Chem-Dry and interact with our customers in a
very similar way. Once we started using them it
became very apparent within the first month that we
had been missing a huge amount of calls in the
evenings and on Saturdays. We were hit hard with over
20 inches of rain in a 24 hour period in April 2014 and
VOS answered our phones while we were drying out
our own offices and having our electronics repaired!
They were able to assist our customers that were
calling in with similar water issues and calmed them
down until we were able to attend to them. They know
our business and will be an asset to any one of you!”
--Corrie P. & The Breretons Chem-Dry on the Shore
"I used to have a CSR in my home office. She would usually work 9-4. Out of those 7 hours a day, going to great
lengths to find her things to do and answering the phone, She still would only actually work maybe 3-4 hours. It
was frustrating coming in to the office to find her doing things other than work. But all of her work was done, she
was just sitting there waiting for the phone to ring. And it never failed, 4 o'clock would come around, she would
leave and the phone would ring. Who knows how much business was lost. In 2010, I bought out another Franchise
that was using VOS. My CSR got another job and moved away. Rather than hire another CSR, I used VOS full time.
My phones are answered 6 to 6 Monday-Friday and 6 to 4 on Saturday and they offer 24 hour emergency calls. So
if someone calls after hours they are forwarded directly to my cell. I've been with VOS now almost 6 years and it is
still working very well for me. My phones are answered live 70 hours a week! And I don't have to watch someone
sitting in my house looking at the phone waiting for it to ring. They do a lot more than just answer the phone too.
Give them a call and see what they can do for you, you won't regret it.“
--John S. Antelope Valley Chem Dry
“I just wanted to drop you a note concerning the level of professionalism. It’s been a pleasure working with your company, our phones have never been answered after hours before (unless of course I was doing the answering) and it has been a benefit to our bottom line. Your company has averaged around 25 bookings for each month of service since we started. It’s especially nice to know that when our customers call they are getting someone that knows about the Chem-Dry system and can answer questions accordingly and actually book the appointment instead of just having a general answering service take the call and generate a call back for us. Everyone knows the more breaks in communication the more likely you are to lose that customer. The other thing I really like about using VOS is that I can order an email blast and Erika and her staff will have it out within a couple of days. We are generally very busy and for us to take the time to design the email blast, put contacts in to constant contact and send the email sometimes means it will not be sent in a timely manner. Last but certainly not least, thank you Cornerstone Chem-Dry for having systems in place to handle 24 hr water restoration business and using those same systems when booking water losses for Chem-Dry of Madison.“
--Josh D., Chem-Dry of Madison & Chem-Dry of Southern WI 1 & 2
"I have been using Virtual Office Solutions since starting my business several years ago. At the beginning I wanted a professional appearance for my business. VOS gives me that. I couldn’t hire an office person for what it costs me each month.
If you are looking for an answering service then VOS is NOT for you. They are not an answering service. ...You don’t know you are talking with a call center. Customers believe they are talking with someone in your office. The customer service reps’ primary goal is to get you appointments. They can answer many questions but their goal is to get you in front of the customer in the customer’s home. They enter the appointments into Camelot and you can see the activity on your computer at your home/office. Depending on your arrangement you can print your daily schedule, as well as many other reports on your computer.
If you want to concentrate on seeing prospects and working on some jobs without being interrupted on the jobsite then you should consider VOS. I’m pleased with the results I’ve had in the last two years."
--Ron G., N-Hance Wood Renewal, Texas
“I have been using Virtual Office Systems since starting my business many years ago. At the beginning I wanted a professional appearance for my business. VOS gives me that. I couldn’t hire an office person for what it costs me each month.
If you are looking for an answering service then VOS is NOT for you. They are not an answering service. They are much better. First, they are highly skilled in answering your customer’s questions. Second, you don’t know you are talking with a call center. Customers believe they are talking with someone in your office. The customer service reps’ primary goal is to get you appointments. They can answer many questions but their goal is to get you in front of the customer in the customer’s home. They enter the appointments into your database program and you can see the activity on your computer at your home/office. You can print your daily schedule, as well as many other reports on your computer.
If you want to concentrate on seeing prospects and working on some jobs without being interrupted on the jobsite then you should consider VOS. I’m pleased with the results I’ve had in the last two years.”
-- Don
“When I signed on with Virtual Office Solutions (VOS), it allowed me to focus my efforts on marketing my business to bring in more business. And with the increased business this allowed me to focus more intensely on those estimates, therefore converting more jobs.”
-- Jim N.
“I just wanted to take a minute to tell each and every one of you how much I appreciate working with you this year. Getting to know all of you over the span of a year has been a wonderful experience. I feel we have built a good relationship and rapport with one another. While talking on the phone with all of you, there are things that each of you do or say that make yourselves unique in your own right and I truly appreciate that.
Thanks for putting up with all the questions from customers (especially the disgruntled ones) with a positive voice/tone. I can defnitely empathize with all of you on that so, thank you. I have heard so many wonderful stories on the job about how professional all of you are and the excellent customer service you have provided.”
-- Heath Davis
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