More Than an Answering Service
Generic answering services just take messages and AI-only systems struggle with complex questions, pricing, objections, and scheduling decisions. VOS provides trained live people who understand home-service operations and know how to move a customer from inquiry to correctly booked work.
Built specifically for home-service companies and franchises
Live, trained customer-service representatives
Direct scheduling inside the client’s system
Knowledge of services, pricing and common customer objections
Understanding of service areas and scheduling requirements
Lead follow-up and missed-opportunity tracking
Reporting that gives owners greater visibility
Support that feels like part of the client’s own office
Partner Success Stories
Testimonial
Home-Service Franchise Owner
N-Hance of Chicago – Tom Seeger
“We have been working with VOS for fourteen years since the inception of our home service business serving Chicago. It has been a great relationship, continually adapting to our changing needs as we both continue to grow. The team is an extension of our company and the communication between us is excellent.
We use the team as our complete pre-proposal customer-facing contact. They contact customers who send website requests, answer all of our phones, schedule all of our estimate appointments, handle all pre-appointment administration and confirm the appointment. I have recommended them to several other franchisees in our system who have different needs than ours, and VOS has been able to meet those needs as well.
Whether you are looking to supplement activity or trying to find a partner to fully represent you to the customer, I highly recommend VOS.”
Testimonial
Home-Service Business Owner
Chem-Dry of Marin – Sean Monroe
“My business would not be where it is today without the VOS team. They have made owning and operating my business so much easier by handling customer calls, scheduling, rescheduling and the many details that come with managing an office.
I never have to worry about answering the office phone because VOS takes care of our customers seven days a week. They clearly communicate anything I need to know and contact me directly when necessary. Otherwise, I can trust that everything has already been handled.
Erika has been incredible and consistently goes above and beyond to make sure we have everything we need. The entire VOS team has been amazing, and I feel truly fortunate to work with them.”
Partner Business Role
Success Case
Strategic Partnership Review
COMING SOON